Customer Service / Privacy Policy

1. Shipping & Delivery

Shipping services are provided by FedEx. Orders placed before 1pm pacific time are usually processed and shipped out same day. Orders received after 1pm pacific time are usually shipped next-day. $5 flat rate shipping only applies exclusively to same or next day delivery to local San Diego residents, for select products that are explicitly marked as eligible for this special shipping promotion. If you are unsure, call 888-789-5845 for verification.

2. Privacy & Security

Innovation Technologies is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Innovation Technologies Web site and governs data collection and usage. By using the Innovation Technologies website, you consent to the data practices described in this statement.

• Collection of your Personal Information

  Innovation Technologies collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Innovation Technologies also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

  There is also information about your computer hardware and software that is automatically collected by Innovation Technologies. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Innovation Technologies for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Innovation Technologies Web site.

  Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Innovation Technologies public message boards, this information may be collected and used by others. Note: Innovation Technologies does not read any of your private online communications.

  Innovation Technologies encourages you to review the privacy statements of Web sites you choose to link to from Innovation Technologies so that you can understand how those Web sites collect, use and share your information. Innovation Technologies is not responsible for the privacy statements or other content on Web sites outside of the Innovation Technologies and Innovation Technologies family of Web sites.

• Use of your Personal Information

  Innovation Technologies collects and uses your personal information to operate the Innovation Technologies Web site and deliver the services you have requested. Innovation Technologies also uses your personally identifiable information to inform you of other products or services available from Innovation Technologies and its affiliates. Innovation Technologies may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

  Innovation Technologies does not sell, rent or lease its customer lists to third parties. Innovation Technologies may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Innovation Technologies may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Innovation Technologies, and they are required to maintain the confidentiality of your information.

  Innovation Technologies does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

  Innovation Technologies keeps track of the Web sites and pages our customers visit within Innovation Technologies, in order to determine what Innovation Technologies services are the most popular. This data is used to deliver customized content and advertising within Innovation Technologies to customers whose behavior indicates that they are interested in a particular subject area.

  Innovation Technologies Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Innovation Technologies or the site; (b) protect and defend the rights or property of Innovation Technologies; and, © act under exigent circumstances to protect the personal safety of users of Innovation Technologies, or the public.

• Use of Cookies

  The Innovation Technologies web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

  One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Innovation Technologies pages, or register with Innovation Technologies site or services, a cookie helps Innovation Technologies to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Innovation Technologies Web site, the information you previously provided can be retrieved, so you can easily use the Innovation Technologies features that you customized.

  You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Innovation Technologies services or Web sites you visit.

• Security of your Personal Information

  Innovation Technologies secures your personal information from unauthorized access, use or disclosure. Innovation Technologies secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

• SMS/MMS Messaging

  By opting into SMS from a web form or other medium, or by texting Innovation Technologies, you are agreeing to receive SMS messages from Innovation Technologies. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, progress notifications, and billing notifications. Sending a text message directly to an agent or employee of Innovation Technologies. and requesting information directly by using SMS may result in a conversation as the agent provides assistance for your request. Message frequency varies. Message and data rates may apply. See privacy policy at www.myinnovationtech.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

  Comments

  When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

  An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

  Media

  If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

  Cookies

  Use of Cookies

  The Company’s website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

  One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company’s pages, or register with Company’s site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company’s features that you customized.

  You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company’s services or websites you visit.

  If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

  If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

  When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

  If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  Embedded content from other websites

  Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

  These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

  Links

  This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

  Tracking User Behavior

  The Company may keep track of the websites and pages our users visit within the Company, in order to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area.

  Automatically Collected Information

  The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company’s website.

  Security of your Personal Information

  The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

   -   SSL Protocol

  When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

  We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

  Who we share your data with

  The Company does not sell, rent, or lease its customer lists to third parties.

  SMS consent is not shared with third parties for marketing purposes.

  Excluding SMS consent, the Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

  The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served to the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

  How long we retain your data

  If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

  For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  What rights you have over your data

  If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  Right to Deletion

  Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

  Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

  Children Under Thirteen

  The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

  Email Communications

  From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.

  If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by replying STOP via text message, or clicking on the unsubscribe button within a promotional email..

  External Data Storage Sites

  We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

  Changes to This Statement

  The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Innovation Technologies, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

• Changes to this Statement

  Innovation Technologies will occasionally update this Statement of Privacy to reflect company and customer feedback. Innovation Technologies encourages you to periodically review this Statement to be informed of how Innovation Technologies is protecting your information.

• Contact Information

  Innovation Technologies welcomes your comments regarding this Statement of Privacy. If you believe that Innovation Technologies has not adhered to this Statement, please contact Innovation Technologies at support@myinnovationtech.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

3. Returns & Replacements

• Standard Return Policy

  At Innovation Technologies, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your online purchase, you can return it to Innovation Technologies within 15 days of receipt of item(s). Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

  You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account.

  Please read all conditions below. If conditions are not met, Innovation Technologies reserves the right to refuse the return or to charge a restocking fee of 15%.

• How to return or exchange an item:

  In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
  To request an RMA number call Customer Service at 1-888-789-5845
  Place the original package into a shipping carton.
  Please do not place stickers or shipping labels on the original manufacturer’s package.
  The RMA number must be clearly written on the outer box.
  Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  Send pre-authorized returns to:

  Innovation Technologies
  4025 Camino Del Rio s. # 300
  San Diego, CA 92108

• Rules

  All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

  Defective items may be exchanged at our discretion for the same model or manufacturer’s equivalent model after receipt of the purchased item.

  Damaged items will be replaced with the same model only, after the damaged product is received.

  RMA numbers are valid for 10 days.

  Innovation Technologies is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.
  We are responsible for the monetary value of the merchandise only.
  COD returns will not be accepted.

  Any merchandise returned to us unauthorized will be refused.

• Canceling an Order Before Checking Out

  You can cancel the order process at any time by clicking on the Shopping Cart button and deleting each item from your shopping cart.

• Returns from Installations:

  All products and equipment provided during installations are final sales with no returns or exchanges, with the exception of those covered under warranty against factory defects or if otherwise indicated. In such cases where returns are accepted, returned equipment must be in brand new, unused condition without any signs whatsoever of installation or use. Returned equipment must be in its original box, with all packing materials, etc, as indicated above. Before installing equipment that requires drilling or modifications of/at your location, please take thorough consideration of the desired characteristics of your install when all is complete. We confirm location and other details with you prior to installing aesthetically relevant components like TV’s or security cameras. Once the location is confirmed and the equipment is mounted in the location you indicated to your tech, that install is considered final.

  Removing and re-installing TV’s requires a minimum $118/hr service charge. Hours are billed by whole hours and are not prorated by portions of hours. However, if the equipment was placed in a location other than that which you requested, most adjustments or re-installations are free.

4. Ordering

Ordering a service call or installation can only be done by phone or emailing us through the “contact us” link. Ordering merchandise online is done by adding products to your shopping cart, using the checkout link, entering your billing information and submitting your order. Please note that many of our products are not sold or available online and are only available locally. This is intentional and in compliance with the manufactures we represent. We reserve the right to refuse to provide any product or service to any person for any reason, especially if fraud or any other suspicious activity may be suspected.

5. Payment, Pricing & Promotions

Online payments are done securely using a standard payment processor. All pricing subject to change without notice, and some items may be out of stock at time of purchase. Although Innovation Technologies makes every effort to maintain inventory for our online customers, in the event an item purchased is out of stock you may be credited for your purchase. Refunds may generally take up to 21 days, depending on your financial institution. All promotions are stand alone and “as is” and generally may not be combined with any other promotion or offer unless explicitly specified. Unauthorized use of the promo code and coupon system and attempts to circumvent the promo code system may result in transactions not being honored as well as possible criminal prosecution.

• Acceptable forms of payment

  Payments accepted for installations include cash, check or credit card form. Most major credit cards are accepted online. Payments for installation are typically due immediately upon completion. If invoice totals over $1000, we require 50% up front, 50% upon completion. Special payment terms may be negotiated and are examined on a per case basis. Our credit card processor is a 3rd party processor that charges a small fee for credit card transactions. That small fee will be reflected on any invoice that is addresses using a credit or debit card as a payment method. This does not apply to orders placed online.

• Baseline pricing

  Service calls are billed at standard hourly rates. $199 for the initial hour(first hour), and then reduced to $118/hour for the duration of the visit. Existing customers may be eligible for a promo rate at $99/hour after their initial hour. Hourly rates listed do not include materials.

  Most installation charges are billed on a flat rate basis based on the class and category of service being performed.

• Dishonored checks

  When paying by check, a $69 assessment will be incurred for each check returned or refused as “non-payable”. This includes insufficient funds, illegible print, stop payments, or any other event in which the check submitted for payment for goods or services may not be honored in part or wholly by your financial institution. Checks are to be made out to Innovation Technologies.

• Tips

  Some clients are so satisfied that they wish to include a tip in their payment. These contributions may be documented but are non-refundable. Please exercise the highest level of discretion when contributing a tip to your servicing tech.

6. Viewing Orders

For orders placed online, orders may be viewed at anytime by signing into your account via the “your account” tab. You may check the status of your order there. For orders placed off of the website, you may request a copy of your most recent invoice or receipt by sending an email to sales@myinnovationtech.com and discussing your requests with one of our team members.

7. Updating Account Information

Account information may be edited by logging into your account using the “your account” tab. Changes to personal information may not affect existing transactions or orders that have already been shipped.